Cancellation & Refund Policy

Terms of Service

WEBSITE DEVELOPMENT, ONGOING SUPPORT & INTERNET MARKETING

All Graphic Design, Web Design & Development and Ongoing services provided by Expressive Web Design & subcontractors are subject to the following terms and conditions.

CHARGES & FEES

Expressive Web Design & subcontractors retains the right to hold all graphics, and project development with the exception of content and graphics provided by the client, until payment is received for such items. (see copyright & ownership clause)

HOURS OF OPERATION

Our business hours are Monday-Friday from 9am-5pm MST. If you require maintenance after the posted hours, such as on weekends or holidays, you will be charged our base rate of $100 per hour with an additional charge of $50 per hour for after hours assistance.

COPYRIGHT & OWNERSHIP

Upon completion of the project Expressive Web Design & subcontractors transfers all rights and ownership of CUSTOM designs and programming written by Expressive Web Design & subcontractors to the client. Software and third party graphics or programs are not transferred to the client and remain under copyright of their own.

CANCELLATION / REFUND POLICY

In the event cancellation is requested, we shall have the right to retain all payments to date, and any invoiced amounts will be deemed payable on the contract. In the event this amount is not sufficient to cover the Development time and expense already invested in the project, additional payment will be due for the hours incurred at Expressive Web Design & subcontractors hourly rate. Due to the intensive hours taken to design a website we do not offer refunds. You will have rights to all work completed and it will be transferred within 72 Business hours of cancellation.

CHARGEBACKS

Expressive Web Design & subcontractors will not negotiate chargebacks with any person or company. Our Refund policies are clearly stated above, and all clients are asked to read and agree to our terms of service prior to the start of any project.

DEVELOPMENT & DELIVERY

Expressive Web Design & subcontractors understands the importance of completing projects in a timely manner. If the client does not supply Expressive Web Design & subcontractors with complete text, graphic content and other requested materials for the contracted client within 90 days of contract start (or package purchase), the contract becomes void and all deposits paid by the client are forfeited. The client may request a Project Extension in writing to Expressive Web Design & subcontractors for an additional fee of 20% of the project total cost for every 30 days of extension. All extension fees are due upon agreement of the extension between Expressive Web Design & subcontractors and the client.

NON-COMMUNICATION

If we are unable to communicate with a client on a project for a duration of at least Thirty days (30) by phone or email during the design and development process, the project will be canceled without prior notice and no refund will be issued.

LIABILITY

Services purchased from Expressive Web Design & subcontractors are provided “as is” without warranty of any kind that the web design project will be uninterrupted or error free. In no event shall Expressive Web Design & subcontractors be liable to the client for any direct, indirect, special, punitive, incidental, or consequential damages arising out of the use of the website, services, and/or goods provided to the client. This includes, without limitation, lost profits, business interruption, loss of data or other losses directly resulting from the use of the website, services, and/or goods provided to the client. The entire risk as to the quality and performance of the web design is with the client.

ACCEPTANCE

Please note that by submitting your Deposit or down payment for our services you are agreeing to all of our terms of service as written here. Expressive Web Design & subcontractors reserve the right to change or update these terms at any time without prior notice.

ONGOING SUPPORT & INTERNET MARKETING SERVICES

Are subject to the above terms and are paid on a yearly, monthly or hourly basis depending on the agreement details as stated in the original estimate(s).